Grievance Redressal Policy
At Success Adda, we value our students’ satisfaction and are committed to resolving any concerns or grievances you may have related to our courses, website, or mobile application. This Grievance Redressal Policy outlines the process for reporting and resolving grievances in a fair and timely manner.
1. How to Raise a Grievance
You can raise a grievance by contacting us through any of the following methods:
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📧 Email: admin@successadda.in
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📞whatsapp: 94179-33882
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📬 Postal Address: Raman Road, Talwandi Sabo, Bathinda, India
Please include:
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Your full name and contact details.
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A detailed description of your grievance.
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Any relevant supporting documents (screenshots, payment proof, etc.).
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Your user ID or registered email/mobile number on our platform.
2. Acknowledgment of Grievance
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We will acknowledge receipt of your grievance within 48 hours of receiving it through your chosen communication channel.
3. Resolution Timeline
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We aim to resolve all grievances within 7 working days from the date of acknowledgment.
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In case of unavoidable delays, we will notify you of the reason and provide an expected resolution timeline.
4. Confidentiality
All grievances and related information will be kept strictly confidential and used only for the purpose of resolving your complaint.
5. Governing Law
This Grievance Redressal Policy shall be governed by and interpreted in accordance with the laws of India. All disputes, if any, shall be subject to the exclusive jurisdiction of